PRIVACY POLICY

This Privacy Policy is provided pursuant to art. 13 of European Regulation no. 679/2016 and applies exclusively to all Data collected through the website https://terapet.ch/. This Privacy Policy is subject to updates, which will be promptly published on the Website. This Privacy Policy, together with the Cookie Policy, establishes the basis on which the User’s Personal Data will be processed.

Data Controller

The Data Controller of the Data collected by this Website is Terapet SA – 190210581 – Rue du prè-Bouvier 1242 Satigny, GENEVA, SWITZERLAND email: info@terapet.ch.

Methods of Personal Data Processing

The Personal Data provided or acquired will be processed in accordance with the principles of fairness, lawfulness, transparency and protection of confidentiality pursuant to current regulations. The Controller processes Users’ Personal Data by adopting appropriate security measures aimed at preventing unauthorized access, disclosure, modification or destruction of Personal Data. Processing is carried out using IT and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated.

Purposes of Personal Data Processing and Legal Basis

Personal Data may be collected independently by the Controller or through third parties. In this case, the IT systems and software procedures used to operate this Website acquire certain Users’ Personal Data of a technical and IT nature, such as, for example, the IP address, the type of browser used, the operating system, the domain name and the addresses of websites from which access or exit was made, etc., the transmission of which is inherent in the normal functioning of the internet. Such Data may be processed solely for the purpose of obtaining anonymous statistical information on the use of the website and/or to check its correct functioning and will be deleted immediately after processing.
The Data that the User chooses to provide voluntarily is collected to allow the Website to provide its services, as well as for the following Purposes:
a) to fulfill the obligations arising from the contract entered into between the User and the Controller for the sale of the Services available on the Website and to provide the information requested by the User. This processing is mandatory for the performance of the contract to which the User is a party, for the implementation of pre-contractual measures or to comply with a legal obligation to which the Data Controller is subject;
b) for the purchase procedure, during which the User enters their Personal Data and tax billing profiles or similar information. In this case, the Data is processed to execute the Contract entered into, to contact the User in relation to the Contract and to manage it, to handle requests for legal warranties, assistance, withdrawal requests, management and termination of the Contract itself. This processing is mandatory for the performance of the contract to which the User is a party;
c) to comply with any type of obligation contemplated and provided for by current laws, regulations, related legislation and commercial practices, in particular in tax/fiscal matters. This processing is mandatory to comply with a legal obligation to which the Data Controller is subject;
d) for other ancillary purposes or purposes connected to those indicated above and in any case falling within the scope of the Website’s activities;
e) to follow up on specific requests addressed to the Controller by the User for informative communications relating to the Services of the Controller itself, through email messages or by filling in the contact Form and other communication tools such as telephone or WhatsApp instant messaging. This processing is optional and based on the User’s consent; however, failure to provide one or more Data items will make it impossible to respond to the request for information and to use the services offered by the Controller;
f) to send information and promotional and commercial offers, also through the newsletter service. This processing is based on the freely given consent of the User;
g) for soft spam purposes, to allow the Controller to send the User promotional communications by email concerning Products and/or Services purchased, without the need for the User’s express and prior consent, as provided for by art. 130, paragraph 4, of the Privacy Code, and provided that the user does not exercise the right to object; This processing is based on art. 130, paragraph 4, of the Privacy Code as amended by Legislative Decree no. 101 of 2018;
h) to carry out statistical analyses on aggregated and anonymous data in order to analyze the User’s behavior, improve the products and services provided by the Controller, and meet the User’s expectations;
i) for profiling activities for marketing purposes. This Processing is based on the freely given consent of the User.

Category of Personal Data processed

Among the Personal Data processed by this Website, independently or through third parties, are: Cookies, Usage Data, Email and Name. Personal Data may be collected independently by the Controller or through third parties. Personal Data may be provided voluntarily by the User when using the Website, by filling in the contact Form, during the purchase procedure or similar and analogous operations, when communicating with the Controller by email, telephone/WhatsApp. Such data may include information useful for the purchase. The optional, explicit and voluntary sending of electronic mail through the Contact Form or through the addresses indicated on this Website entails the subsequent acquisition of the sender’s address, which is necessary to respond to requests, as well as any other Personal Data included in the email. The User’s consent to provide the Data is necessary in order to be included in the Controller’s databases and for the establishment and proper execution of what is offered by the Controller to its Users, as well as to third parties for the fulfillment of the individual activity requested. Failure to provide the Data therefore prevents registration in the Controller’s databases, the completion of any contracts, as well as their execution and any other possible activity.

Communication of Data

In addition to the Controller, in some cases, the following may have access to the Data:
a) categories of specifically trained Authorized Persons involved in the organization of the Website, such as administrative, commercial, marketing, legal staff and system administrators;
b) external parties, such as third-party technical service providers, hosting providers, IT companies, communication agencies, also appointed as Data Processors by the Controller pursuant to art. 28 GDPR. The updated list of Processors, if appointed, may always be requested from the Data Controller;
c) public or private entities that may access the Data in compliance with legal obligations;
d) entities that perform ancillary and instrumental tasks with respect to the Controller’s activity;

Processing Times

As expressly provided for by art. 5, paragraph 1, letter e) of the GDPR, the Data is stored for the time necessary for its Processing in relation to the performance of the service requested by the User, or required by the Purposes described in this document and in particular:
– Data collected for contractual obligations will be stored for the time necessary to carry out the aforementioned purposes and in accordance with the law;
– Data collected for tax/administrative obligations or contractual obligations will be stored for the time necessary to carry out the aforementioned purposes and in accordance with the law;
– Data collected for Purposes attributable to the legitimate interest of the Controller will be retained until such interest is satisfied; The User may obtain further information regarding the legitimate interest pursued by the Controller by contacting the Controller.
– Data collected on the basis of the User’s Consent may be stored until such Consent is withdrawn;
The Data may be stored by the Controller for a longer period in compliance with legal obligations or by order of an authority.
At the end of the storage period, the Personal Data will be deleted and therefore the rights of access, erasure, rectification and portability of the Data can no longer be exercised

Cookie

This Website uses cookies. Cookies are small text files that can be used by websites to make the user experience more efficient and to personalize content and ads, provide social network functions and analyze traffic. Cookie Policy

Place of Processing and transfer of Data abroad

The Data is processed at the Controller’s operational headquarters. For further information, the Data Controller may be contacted. The Data may be processed by natural persons and/or legal entities operating on behalf of the Controller and by virtue of specific contractual obligations, located in EU or non-EU countries. If the Data is transferred outside the EEA, the Controller will adopt any suitable contractual measure to ensure adequate protection of the Data.

Tools used for Personal Data Processing

CONTACT FORM

By filling in the Contact Form with their Data, the User consents to its use to respond to requests for information, or for any other purpose indicated by the heading of the form. Personal Data collected through the Contact Form: Email, Name and Surname

Contact Form 7 (Rock Lobster LLC)

is a Form creation and management service that allows this Website to integrate such content within its pages. Personal Data collected: Email and Name. Various types of Data as specified in the service’s Privacy Policy. Place of Processing: Japan – Privacy Policy

OTHER CONTACT TOOLS

WhatsApp (WhatsApp Ireland Limited)

WhatsApp is an instant messaging service provided by WhatsApp Ireland Limited. Personal Data collected: phone number, email, Usage Data, Cookies. Place of Processing: Ireland – Privacy Policy

EMAIL ADDRESS MANAGEMENT

These services allow the management of a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User. These services may also allow the collection of Data relating to the date and time the messages are viewed by the User, as well as the User’s interaction with them, such as information on clicks on links included in the messages.

By registering for the newsletter, the User’s email address is automatically added to a contact list to which email messages containing information, including commercial and promotional information, relating to this Website may be sent. The User’s email address may also be added to this list as a result of registering on this Website or after making a purchase. The User may choose to unsubscribe from the newsletter at any time by clicking on a specific button found within the emails. After clicking the unsubscribe button, the User’s Data will be immediately deleted from the “email marketing” software. Personal Data collected: email and Name. This Website uses the newsletter service provided by:

Mailchimp (The Rocket Science Group)

Mailchimp is a service that organizes and analyzes the distribution of newsletters. If a User does not want their Data to be managed by Mailchimp, they must unsubscribe from the newsletter. For this purpose, a link is provided in every newsletter sent. Personal Data collected: email and name. Place of Processing: USA – Privacy Policy

SECURITY MEASURES ADOPTED

This Website, in order to make the moment when Personal Data is entered secure, has an SSL certificate and uses the HTTPS protocol. With the use of this protocol, transactions and data transmitted on websites take place with maximum security and the content of the communication is not read or manipulated in any way by third parties.

reCAPTCHA

This Website uses reCAPTCHA, which is a service subject to Google’s privacy policy and terms and conditions of use.

STATISTICS

Statistics services allow the Data Controller exclusively to monitor and analyze traffic data and are used to track the User’s behavior. This Website uses the following services:

1. Google Analytics (Google Ireland Limited)

Google Analytics is an analytics service provided by Google Ireland Limited. Google uses the Personal Data collected for the purpose of tracking and examining the use of this Website, compiling reports and sharing them with other services developed by Google. Google may use the Personal Data to contextualize and personalize ads within its advertising network. Google may also transfer this information to third parties where required by law or where such third parties process the aforementioned information on Google’s behalf. The IP address anonymization function is active on this Website. The IP address transmitted by the browser for purposes connected to Google Analytics will not be combined with other data already held by Google.
At the following link https://tools.google.com/dlpage/gaoptout?hl=it, Google provides the browser add-on for disabling Google Analytics. Personal Data collected: Cookies and Usage Data. Place of processing: Ireland – Privacy Policy

2. Facebook pixel conversion tracking (Facebook Ireland Ltd.)

Facebook conversion tracking, Facebook pixel, is a statistics service provided by Facebook. The Facebook pixel tracks conversions that can be attributed to Facebook ads. Personal Data collected: Cookies; Usage Data. Place of processing: Ireland – Privacy Policy.

INTERACTION WITH SOCIAL NETWORKS

These services allow interactions with social networks directly from the pages of this Website. The interactions and information acquired by this Website are in any case subject to the User’s privacy settings for each social network. If a social network interaction service is installed, it is possible that, even if Users do not use the service, it may collect traffic data relating to the pages on which it is installed.

1. Facebook (Facebook Ireland Ltd.)

Facebook buttons are interaction services with the Facebook social network, provided by Facebook Ireland Ltd. Personal Data collected: Cookies and Usage Data. Place of processing: Ireland – Privacy Policy

2. Instagram (Facebook Ireland Ltd.)

Instagram buttons are interaction services with the Instagram social network, provided by Facebook. Personal Data collected: Cookies and Usage Data. Place of processing: Ireland – Privacy Policy

3. LinkedIn (LinkedIn Ireland Unlimited Company)

LinkedIn buttons are interaction services with the LinkedIn social network, provided by LinkedIn Corporation. Personal Data collected: Cookies and Usage Data. Place of processing: Ireland – Privacy Policy

REMARKETING AND RETARGETING

These services allow this Website to communicate, optimize and serve advertisements based on the User’s past use of this Website. This activity is carried out through the tracking of Usage Data and the use of Cookies. This Website uses the following services:

Facebook Remarketing (Facebook Ireland Ltd)

Facebook Remarketing is a Remarketing and Behavioral Targeting service provided by Facebook, which connects the activity of this Website with the Facebook advertising network. This Website uses the Facebook Pixel tool in order to measure conversions. Thanks to the Facebook Pixel, it is possible to understand the actions that people perform on the Website. The Data collected may be used to:
– ensure that ads are shown to the right people;
– create audience groups to target ads to;
– make use of the additional advertising tools of the platform on which advertising is carried out
The information collected is anonymous to the operators of this Website and cannot be used to identify the identity of an individual user. However, the information is stored and analyzed by Facebook, which could link the action to an individual profile and use this information for Facebook’s internal advertising purposes, as outlined in Facebook’s privacy policy. This will allow Facebook to show ads both on Facebook and on third-party websites. The Website Controller has no control over how this data is used. For more information on how users can protect their privacy, please refer to Facebook’s Privacy policy.

CONTENT ON EXTERNAL PLATFORMS

These services allow content hosted on external platforms to be viewed directly from the pages of this Website and to interact with it.
If a service of this type is installed, it is possible that, even if Users do not use the service, it may collect Traffic Data relating to the pages on which it is installed.
This Website uses

1. Google Maps

Google Maps is a map viewing service managed by Google that allows this Website to integrate such content within its pages. Personal Data collected: Cookies and Usage Data. Place of Processing: Ireland – Privacy Policy

2. Youtube (Google Ireland Limited)

Youtube is a video content viewing service managed by Google that allows this Website to integrate such content within its pages. Personal Data collected: Cookies and Usage Data. Place of Processing: Ireland – Privacy Policy

3. Google Fonts

Google Fonts is a font style display service provided by Google Ireland Limited that allows this Website to integrate such content within its pages. Personal Data collected: Usage Data; various types of Data as specified in the service’s privacy policy. Place of processing: Ireland – Privacy Policy

Exercise of the Data Subject’s rights

The Data Subject has the right to exercise the rights provided for in articles 7, 15-22 of European Regulation 679/2016. In particular, they have the right to withdraw their consent at any time and, upon simple request to the Data Controller, may request access to their Personal Data, receive the Personal Data provided to the Controller and, where possible, transmit it to another Data Controller without hindrance, so-called portability, obtain the updating, restriction of processing, rectification of the Data and erasure of Data processed in breach of current regulations. They have the right, for legitimate reasons, to object to the Processing of Personal Data concerning them and to Processing for the purposes of sending advertising material, direct sales and carrying out market research. They also have the right to lodge a complaint with the Privacy Authority as the supervisory authority for the protection of personal data. The Data Subject may exercise their rights by contacting the Controller by email at: info@terapet.ch.

Changes to this Privacy Policy

The Data Controller reserves the right to make changes to this Privacy Policy at any time by informing Users on this page. Users are therefore requested to consult this page often, referring to the date of the last modification indicated at the bottom. In the event of non-acceptance of the changes made to this Privacy Policy, the User must stop using this Website and may request the Data Controller to remove their Personal Data. Unless otherwise specified, the previous Privacy Policy will continue to apply to the Personal Data collected up to that moment. The Controller is not responsible for updating all the links displayed in this Privacy Policy; therefore, whenever a link is not working and/or updated, Users acknowledge and accept that they must always refer to the document and/or section of the websites referred to by that link.